Return Policy for StayOnTheCourt.com
Last Updated: October 3, 2023
At StayOnTheCourt.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
- Return Eligibility
- Products can be returned within 30 days of the delivery date.
- To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. Please keep the receipt or proof of purchase.
- Non-Returnable Items – Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please contact us if you have questions or concerns about your specific item.
- Return Process
- To initiate a return, please contact our customer service team at support@stayonthecourt.com. Provide your order number, the item you’d like to return, and the reason for the return.
- We’ll provide you with instructions on how and where to send your package.
- Refunds
- Once we receive your item, we’ll inspect it and notify you of the status of your refund.
- If your return is approved, we’ll initiate a refund to your original method of payment. You’ll receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Exchange – If you’d like to exchange a product due to damage or defects, please contact us first at support@stayonthecourt.com.
- Shipping Returns – You’ll be responsible for paying your own shipping costs for returning your item unless the product arrived damaged or defective. Shipping costs are non-refundable.
- Contact Us – If you have any questions or concerns about our Return Policy, please contact us at support@stayonthecourt.com.